iPhone Repair Most Frequently Asked Question

iPhone Repair Most Frequently Asked Question

Q - I broke the screen on my iPhone?  What are my options?

A - You have several options available, and a little information will help you to make an informed decision.  Read on!

First, Apple offers flat rate service for out of warranty iPhones.  Physical damage to the iPhone is not covered by warranty, so this pricing plan applies to things like screen damage, liquid damage, etc.  Repairs range from $149 for iPhone models from the original to the iPhone 4, $199 for the iPhone 4S, and $229 for the iPhone 5.  At this price Apple will replace the unit with a refurbished one.  They will not make any effort to save your personal data or transfer it to the new iPhone.  You will, however have a working iPhone in your hands right away (or at least after a couple of hours in line at the Apple Store).

Apple provides the following repair options for iPhones:

Out-of-Warranty Service

If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.

iPhone model

Out-of-Warranty Service

iPhone 5


iPhone 4S


iPhone 4, iPhone 3GS, 

iPhone 3G, Original iPhone


This is a one-price-fits-all plan that covers everything from a broken screen to a damaged headphone jack or failed logic board. Customer’s do not have the option to repair only those things that are broken, and must surrender their iPhone to receive the replacement refurbished unit.

Second, you may opt for repair at iClinic.  Although our technicians are Apple Certified we must make it absolutely clear that NO COMPANY OTHER THAN APPLE THEMSELVES ARE AUTHORIZED TO REPAIR YOUR IPHONE!  No one!  It doesn’t matter what they say, they are NOT authorized.  Apple does not offer ANY iPhone, iPad or iPod repair programs to retailers.  There are a few retailers that can offer replacement programs like the one described above, but they are not authorized to do repairs.

Our technicians are highly skilled, both as Apple Certified Macintosh Technicians, and as iClinic iDevice Technicians.  We have been working on Apple products since the 1980’s and have developed techniques and processes for diagnosing and repairing Apple’s computers and personal devices that are thorough, accurate, non-damaging to the device, and very fast.  We LOVE Apple products, and are passionate about our work and seeing our customers light up when we hand them back a fully restored device!  Apple products are designed and built to a higher standard, and we as technicians dedicated to this product line hold ourselves to higher standards as well.

In this vein, we are committed to using only the highest grade components in the repairs we perform at iClinic.

Third, you should know that Original Equipment Manufacturer parts for iPhones are hard to come by.  Many places will claim they are installing OEM parts, but they are actually installing hybrids of OEM and Aftermarket parts.  This is especially common with the iPhone 4 and 4S with Retina Display.  Some companies are removing the Retina display from the broken glass and glueing them back onto aftermarket digitizers.  These are what many places call OEM.  The LCD may be a used pull from another iPhone, but the digitizer is not.  Usually these parts have bugs like a poor lens for the front facing camera, improper tinting and placement for the Ambient Light Sensor and Proximity Sensor (which adjust the screen when you hold it up to your ear or when you walk into a bright room from a dark one), and fit and finish on the edges and frame are poor.  Usually the glass doesn’t “feel” right under your fingertips.  The oleophobic coating that keeps fingerprints from smudging your phone is missing, as is that smooth and responsive feel that you are used to when using your iPhone.

At iClinic we use ONLY true and complete OEM parts in our repairs.  Sometimes our rates are a few dollars higher than competitors, but the quality of our repairs and workmanship are heads above the rest.  The parts we use to service your iPhone or iPad are painstakingly procured through legal channels directly from the companies that manufacture them for Apple. 

Your options for repairing your iPhone, iPad, iPod Touch and of course your Mac are many.  

Your best choice for an affordable, timely, and professionally done iDevice repair is iClinic.

 © iClinic, LLC 2011 - Mac,iMac,iPhone,MacBook,MacBook Pro,iLife,Mac OS X,iPod,iPod Touch,iPad and  are Registered trademarks of Apple, Inc.-Modifying your device may void its warranty.